Terms of Service
These terms describe use of Nursing Medium at nursingmedium.com, including nursing study material, practice tests and optional paid access.
1. Educational purpose
Tests, explanations and notes are for learning and examination preparation. Nursing Medium is an independent practice service; no affiliation with an examination body is implied. Content does not replace professional training, current clinical guidance or patient-specific medical advice. Scores and participation do not guarantee exam selection, employment or a particular result.
2. Your account
Provide accurate account details and keep your login credentials private. Google login is an optional authentication method. Existing users should choose the same email used for their account so that matching identities can be associated appropriately. Different emails may lead to separate accounts; contact support about access problems rather than paying again immediately.
Report suspected unauthorized use promptly. If you are under 18, ask a parent or guardian to contact us before arranging an account or purchase, so applicable requirements can be addressed.
3. Free and paid access
Free material and paid packages are identified on the website. The package description, included tests, price and any stated access period at checkout govern the purchase. Do not assume that a package includes future tests, lifetime access or material not listed in the offer.
Premium access is associated with the purchasing account and is granted after server verification of payment. Signing in with Google does not itself purchase or unlock premium content. Changes to future offers do not automatically replace the terms of an existing purchase.
4. Payments and access issues
Payments are processed through Razorpay and its payment partners. The amount shown at checkout is the amount to review before authorizing payment. Network or verification delays may occur. If your account was charged but access is missing, refresh the dashboard and contact support with your account email, payment/order reference and the issue; avoid repeated payments while the first transaction is being checked.
Never send passwords, OTPs, full card details or a UPI PIN to support. Payment verification and access decisions use service-side records rather than a screenshot alone.
5. Cancellation, refund and billing support
This is a digital service; no physical shipment is involved. For an accidental duplicate charge, a failed access delivery or another cancellation/refund request, contact [email protected] with the account email and payment reference. Requests will be assessed against transaction records, the offer made at purchase, the circumstances and applicable consumer rights. Sending a request does not itself confirm a refund.
If a refund is approved, processing follows the payment provider's available methods and banking timelines; no fixed bank-credit time is promised here. Nothing in these terms excludes a refund or remedy required by applicable law. Contact support before repurchasing access to resolve an existing billing issue.
6. Test attempts and results
Duration, marking scheme and question-selection instructions are shown with each test. Timed attempts may continue while a tab is closed and may submit automatically when time expires. Review answers before submitting. Saved attempts and results depend on the applicable account, server records and browser behavior; connectivity problems can affect unsaved changes.
Report suspected answer or rationale errors with the test and question details. Content may be corrected as part of educational review.
7. Acceptable use and materials
Use the service for personal learning within the rights supplied with your access. Do not share login credentials, resell unauthorized access, bypass payment or security controls, interfere with other users, or copy and redistribute restricted test banks without permission or another lawful basis. Rights in third-party material remain with their respective owners. Send ownership concerns to the support address.
8. Availability and account restrictions
Maintenance, network faults and third-party outages can affect availability. Contact support if a technical issue prevents access to purchased material. Access may be restricted where reasonably necessary to investigate fraud, protect security or address misuse. Affected users may contact support to ask for review; restrictions do not remove rights or remedies required by applicable law.
9. Privacy and changes
The Privacy Policy explains the account, practice and payment data involved. Updated terms will be published with a revised date. Material changes affecting an existing paid purchase should be communicated appropriately rather than silently removing the purchased benefit.
10. Contact and concerns
For account help, refunds, content concerns or complaints, email [email protected]. Include enough detail to investigate while keeping credentials private. These terms do not limit rights and remedies available under applicable law.